Refund and Returns Policy
Refund and Returns Policy
Effective Date: [Insert Date]
At whiteheavenbd, customer satisfaction is our top priority. We take great care in delivering quality products, but if something doesn’t meet your expectations, we’re here to help.
✅ Return Eligibility
You may request a return or replacement if:
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You received a damaged, defective, or wrong product.
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The product is unused and in its original packaging.
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You contact us within 48 hours of receiving the item.
⚠️ Returns are not accepted if:
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The product has been used, washed, or altered.
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The issue is reported after 48 hours of delivery.
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The product was purchased during a clearance or flash sale (unless damaged).
🔁 Return Process
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Contact us via Facebook, WhatsApp, or email within 48 hours of receiving the product.
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Share your order number, issue details, and photos of the product.
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Our support team will review and approve eligible return requests.
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Once approved, you’ll be guided through the return process.
💸 Refund Policy
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Refunds are issued only if the product is out of stock, and we are unable to provide a replacement.
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Refunds will be processed via bKash/Nagad/Bank transfer within 5–7 working days after return confirmation.
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For Cash on Delivery (COD) orders, customers must provide their mobile wallet or bank account number for the refund.
🚚 Return Delivery Charges
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If the return is due to our error (damaged/wrong product), we will bear the return delivery cost.
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If the return is due to a change of mind, the customer is responsible for the return shipping cost.
📦 Exchange Policy
If the product is eligible for return and we have the stock available, we’ll replace it with the correct item as quickly as possible.