🛍️ desirethingsbd – Frequently Asked Questions (FAQ)

Welcome to desirethingsbd! Below are some frequently asked questions to help you with your shopping experience.

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1. What kind of products do you sell?
We offer a wide range of quality products across fashion, lifestyle, gadgets, accessories, and more—carefully selected to meet your everyday desires.

2. How can I place an order?
You can place your order directly through our website or official social media channels. Simply choose your product, add it to cart, and complete the checkout process with your delivery details.

3. What payment methods do you accept?
We accept Cash on Delivery (COD), mobile banking (bKash/Nagad), and other secure payment options. Details will be shared at checkout.

4. How long does delivery take?
Delivery usually takes 2–5 business days within Dhaka and 3–7 business days for outside Dhaka areas. Delivery time may vary depending on location and product availability.

5. Do you offer nationwide delivery?
Yes, we deliver all across Bangladesh through trusted courier services.

6. Is there any delivery charge?
Yes, delivery charges vary depending on the product size and your location. The charge will be clearly mentioned before confirming your order.

7. Can I return or exchange a product?
We accept returns or exchanges within 3 days of delivery if the product is damaged, defective, or incorrect. Please contact us with clear photos and order details.

8. How can I track my order?
Once your order is shipped, we’ll provide a tracking number so you can monitor the delivery status via courier.

9. What if I receive a wrong or damaged item?
We sincerely apologize if that happens. Please contact our support team immediately with photos, and we will arrange a replacement or refund.