Terms & Conditions

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Welcome to whiteheavenbd. By accessing or using our website (www.whiteheavenbd.com), you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General

These Terms & Conditions apply to all visitors, customers, and users of our website. By using our services, you accept these terms in full.

2. Products and Services

  • All products listed are subject to availability.

  • We reserve the right to change product prices, specifications, or availability at any time without prior notice.

  • Product images are for illustration purposes. Actual product color or packaging may vary slightly.

3. Ordering and Payment

  • Orders can be placed through our website or our official social media platforms.

  • Payment methods include Cash on Delivery (COD), bKash, Nagad, Rocket, and other available methods.

  • All transactions must be made in Bangladeshi Taka (BDT).

4. Shipping and Delivery

  • We deliver products throughout Bangladesh via trusted courier services.

  • Estimated delivery time is 2–5 working days depending on location.

  • Delivery charges may apply and will be shown during checkout.

5. Returns and Refunds

  • We accept returns only if the product is damaged, defective, or incorrect.

  • Customers must notify us within 48 hours of receiving the product.

  • For full details, please refer to our Refund & Return Policy page.

6. User Responsibilities

  • You agree not to misuse the website or violate any local laws while using our service.

  • You are responsible for providing accurate information during checkout.

7. Intellectual Property

All content on this website including images, logos, and text is the property of whiteheavenbd and is protected under copyright laws. No part of the site may be copied or used without our written permission.

8. Limitation of Liability

whiteheavenbd is not liable for any direct, indirect, or incidental damages arising from the use of our website or products.

9. Governing Law

These terms are governed by the laws of Bangladesh. Any disputes will be resolved under Bangladeshi jurisdiction.